Privacy Policy

Data We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of data we collect depend on how you interact with SunGuard, whether through our website, showrooms, or customer support. Below, we outline the categories of information we may collect and the purposes for which they are used.

Personal Information

We collect personal information you voluntarily provide, such as:

• Name and Contact Details: When you place an order or contact us, we collect your name, email address, phone number, and shipping address to process your request and communicate with you.
• Payment Information: When purchasing our products, we collect payment details, such as credit card numbers or bank account information, processed securely through trusted third-party payment gateways.
• Order Preferences: Details about your product selections, such as fabric types, colors, or custom measurements, to fulfill your orders accurately.

Non-Personal Information

We also collect non-identifying information to enhance our services:

• Browsing Data: Information about your device, browser type, IP address, and pages visited on our website to analyze trends and optimize user experience.
• Usage Data: Data on how you interact with our website, such as time spent on pages or clicks, to improve functionality and content.

We ensure all data collection complies with Indian data protection regulations and is limited to what is necessary for providing our services.

How We Use Your Data

SunGuard uses your information to deliver a personalized and efficient experience. We are committed to transparency in how your data is handled. Below are the primary ways we use your information:

• Order Processing: To process and fulfill your orders for curtains and blinds, including customizing products, arranging shipping, and providing order updates.
• Customer Support: To respond to your inquiries, provide design consultations, and address any issues related to your purchases.
• Service Improvement: To analyze browsing and usage data to enhance our website, product offerings, and customer experience.
• Marketing Communications: With your consent, we may send you updates about new collections, promotions, or design tips. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as tax reporting or fraud prevention.

We do not sell, trade, or otherwise transfer your personal information to third parties except as outlined in this policy or with your explicit consent.

Data Protection and Security

Safeguarding your information is a priority at SunGuard. We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. Our practices include:

• Encryption: We use secure encryption technologies, such as SSL, to protect data transmitted through our website, ensuring your payment and personal details remain safe.
• Access Controls: Only authorized personnel have access to your personal information, and they are bound by strict confidentiality agreements.
• Third-Party Partners: We work with trusted partners, such as payment processors and shipping providers, who are required to comply with data protection standards.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

While we strive to protect your data, no system is completely infallible. If you suspect any unauthorized activity, please contact us immediately at [email protected].

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, order-related data is retained for tax and warranty purposes, typically for 7 years, as required by Indian law.

Your Rights

As a SunGuard customer, you have rights regarding your personal information under Indian data protection laws. We are committed to ensuring you can exercise these rights easily. Your rights include:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to legal retention requirements.
• Opt-Out: You can opt out of marketing communications at any time by contacting us.
• Complaint: If you have concerns about how we handle your data, you can file a complaint with us or a relevant authority in India.

To exercise any of these rights, please contact us at [email protected] or by phone at +91 85 14 63 42 73. We will respond to your request within 30 days, as required by law. For your security, we may need to verify your identity before processing certain requests.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to our team in Mumbai. We are here to assist you and ensure your privacy is respected.

Compliance and Data Protection

At SunGuard, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at [email protected].